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Business Enhanced Support Technology, or B.E.S.T., is a
revolutionary new service partnership offered by Computer Troubleshooters. The
idea for B.E.S.T. began when a customer asked us “I have to pay you every time
my network goes down – how do I know you’re really trying to solve my problems?”
It’s a good question – most computer service firms make money when you have
problems, so do they really have an incentive to keep problems from happening?
What would happen if we really tried to stop all computer problems once and for
all?
That’s the idea behind B.E.S.T., and our
industry-leading No-Downtime-Guarantee™. Incorporating proven practices
developed by Computer Troubleshooters experts around the world with advanced
technology from our managed services partners has allowed us to create a system
to remotely monitor the health of your network and to take proactive action when
needed, maximizing your uptime.
We are so confident in our systems we’ll even pay YOU $100 for every hour of
downtime!* After all, isn’t it nice when your technology staff has a financial
incentive to keep your systems running (instead of the other way around)?
Ready to learn more? Call us at a number below or
use our Contact Us page to send a request for more information.
*No-Downtime-Guarantee™ only available with B.E.S.T. Trouble-Free Plan. Other
B.E.S.T. plans are also available. Contact your local Computer Troubleshooters
location for more details.
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Lite Plan...$15 per month/per PC + $20 per Server
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 Automated
Alerting
Patch
Management
Anytime Remote Support available
Network, Workstation, Server
Monitoring, and Management |
Quarterly IT Status reports and
recommendations
Patch management |
Basic Plan...$39 per month/per PC + $99 per Network
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Everything the Lite Plan includes plus –
Priority Service
Helpdesk support for all users
available
One remote support incident per PC
Annual tune-ups included for all
PCs
Monthly IT status reports &
recommendations
30% discount for any additional
service |
Best practices audit &
recommendations regarding computer setup, security, and maintenance for
maximum efficiency and minimum downtime
B.E.S.T. Monitoring Software
installed to facilitate daily monitoring and alert a Computer
Troubleshooters technician when a problem occurs |
Proactive Plan...$69 per month/per PC + $99 per Network
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Everything the Basic Plan includes plus –
High Priority Service – next day
response or better
All computer problems covered
Unlimited help desk support for all
users
Semi-annual tune-ups included for
all PCs |
ISP, email, backup, firewall, and
VPN management support included at no additional cost
Two remote support incidents per PC
per month
40% discount for any additional
non-problem service |
Your BEST value!
Trouble-Free Plan...
$109
per month/per PC + $99 per Network
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Everything the Basic and Proactive Plans include plus –
No-Downtime Guarantee (including
reimbursement of $100 per hour for any downtime, see agreement for details)
Highest priority service
CT recommended defense software
(included) |
Software License and Asset
Management included
Quarterly tune-ups included for all
PCs
50% discount for additional
(non-problem) service
Optional Hardware Guarantee* |
Note: On the
Proactive and Trouble-Free plans there may be additional charges to cover
network servers.
When trouble-free is a reality for your computers – and it can be – Computer
Troubleshooters will also work with you to enhance your business through
technology. We’ll put our B.E.S.T. people on it. For detailed information
regarding these B.E.S.T. services as well as additional support offerings,
contact your local Computer Troubleshooter
(856) 414-0524
www.comptroubcherryhill.com |
